FAQ

Solar Panel Energy is a South African supplier and installer of hybrid inverters, lithium batteries, and solar panels. We help homeowners, businesses, and farms across the Vaal Triangle and Gauteng stay powered during loadshedding with grid-tied, hybrid, and off-grid solar systems. Below are answers to the most common questions we receive.

What products do you supply?

We supply hybrid inverters, off-grid inverters, 3-phase inverters, lithium batteries, solar panels, solar kits, solar air conditioners, mounting equipment, and cables and connectors. We stock trusted brands including Deye, Luxpower, Dyness, Gotion, Hinaess Powergem, JA Solar, Jinko Solar, Longi, CNBM, Esener, SRNE, and Kelon.

Do you deliver nationwide?

Yes. We deliver to every province in South Africa within 2 to 5 working days. Delivery cost is calculated per order based on your location, order weight, and system size. Request a free quote and we will confirm the exact delivery cost before you pay. You can also collect from our warehouses in Vanderbijlpark, Midrand, Cape Town, Durban, Bloemfontein, Port Elizabeth, or Nelspruit.

How much does delivery cost?

We calculate delivery per order based on your location, order weight, and system size. Request a free quote and we will confirm the exact delivery cost before you pay.

Do you install solar systems?

Yes. We design, size, and install grid-tied, hybrid, and off-grid solar systems across the Vaal Triangle and Gauteng, including Pretoria, Johannesburg, Alberton, Vanderbijlpark, Sasolburg, Vereeniging, and Meyerton. We also install off-grid systems for farms and smallholdings. Every installation includes a 12-month workmanship warranty, and we provide free quotes, site visits, and expert system sizing.

How do I get a quote?

Call us on +27 81 841 7188, email sales@solarpanelenergy.co.za, or contact us through our website. We offer free quotes, consultations, and site visits. Our team will help you choose the right inverter, battery, and panel combination for your power needs and budget.

What payment methods do you accept?

We accept EFT, card, cash, and PayFast.

What is your return policy?

You may return products within 7 days if they are unused and in original packaging. A 15% restocking fee applies. Full return conditions are available in our returns and refunds policy.

What warranty do your products carry?

Warranty depends on the product and brand. Inverters carry 1 to 5 years, lithium batteries 5 to 10 years, solar panels 10 to 12 years, and solar air conditioners 1 to 2 years. Our installations include a 12-month workmanship warranty. Full warranty details are confirmed on each product page or with your quote. Visit our warranty policy page for complete terms.

What does the warranty cover?

Warranties cover manufacturing defects and faulty parts. They do not cover incorrect installation by third parties, lightning or surge damage, water damage, physical damage, unauthorised repairs, or normal wear. Original invoice, proof of purchase, and serial number are required for battery and inverter claims.

Which brands do you recommend?

Our best-selling products are Deye inverters and batteries, Luxpower inverters, Dyness batteries, and Hinaess Powergem batteries. Deye is our top-selling brand for both hybrid inverters and lithium batteries. We are an authorised supplier of Deye and Luxpower.

Do you size systems for specific loads?

Yes. We provide expert system sizing and load calculations for every installation. Tell us what you want to run during loadshedding or off-grid, and we will design a system matched to your needs. This service is included free with every quote and site visit.

Can you install 3-phase systems for factories?

Yes. We supply and install 3-phase inverters and high-voltage battery systems for factories, businesses, and industrial properties. We stock 3-phase inverters from 12kW to 125kW and design turnkey commercial solar solutions across Gauteng.

How long have you been in business?

Solar Panel Energy was established in 2013. We have 13 years of experience and have completed over 500 installations for more than 2000 customers across South Africa.