Refund and Returns Policy for Solar Energy Products
Last updated: 03 October 2025
1. Return Period
You may request a refund or exchange within 7 days from the date of purchase. After this period, refunds or exchanges will not be accepted unless required by law.
2. Return Conditions
- Items must be unused, undamaged, and in original condition.
- All original packaging, manuals, and accessories must be included.
- Proof of purchase (invoice or receipt) is required.
- Only regular-priced items are refundable. Promotional items are final sale.
- Non-returnable items include:
- Batteries
- Pre-cut cables
- Items marked as non-returnable
- Approved late returns or returns of correctly supplied items are subject to a 20% handling fee.
3. How to Return an Item
- Contact our support team before returning any item.
- Do not send items to the manufacturer. Ship all returns to:
204 Louis Trichardt Blvd, S.E.1
Vanderbijlpark, 1911, South Africa
- Customers cover return shipping costs. Approved return costs may be deducted from your refund.
- For items over R500, use a trackable or insured courier service.
4. Refund Process
- You will be notified when we receive and inspect your return.
- If approved, a refund will be processed to your original payment method.
- Please allow up to 30 days for the refund to reflect, depending on your bank or provider.
5. Exchanges
If your product is defective or damaged, we will exchange it. If unavailable, a refund will be issued instead.
6. Faulty or Damaged Goods
- Report defects or damages as soon as possible.
- We will coordinate warranty repairs or replacements with the manufacturer.
- Courier costs to and from the manufacturer are the customer’s responsibility unless otherwise specified.
7. Related Policies
Refund Process Summary
Contact Us
For any questions about returns, exchanges, or warranty claims, contact us:
204 Louis Trichardt Blvd SE 1Vanderbijlpark, South Africa
Mobile: +27 74 305 2967
Email: inquiry@sp-energy.co.za
Business Hours: Monday – Friday, 09:00–17:00
Frequently Asked Questions
You can return or exchange an item within 7 days of purchase. After this period, returns or refunds are not accepted unless required by law.
No. Only regularly priced items are eligible for refunds or exchanges. Items bought during sales or promotions are considered final sale.
Returns are not accepted for batteries, pre-cut cables, or any items specifically marked as non-returnable.
Customers are responsible for all return shipping costs. If a refund is approved, shipping fees will be deducted from the total refund amount.
Once we receive and inspect your return, it may take up to 30 days for the refund to reflect in your account, depending on your payment provider.
