Refund and Returns Policy

Solar Panel Energy is committed to fair trading and transparency. This Refund and Returns Policy sets out your rights when purchasing solar inverters, lithium batteries, solar panels, air conditioners, and related equipment from us, in line with the Consumer Protection Act, 2008.

Return Eligibility and Timeframes

You may return goods purchased from Solar Panel Energy within 7 days of receipt, provided the item is unused, undamaged, and in its original packaging with all accessories, manuals, and documentation intact.

The 7-day return period begins on the day you or your nominated recipient takes physical delivery of the goods. Returns requested after this period will not be accepted unless the product is faulty or defective.

Condition of Goods for a Valid Return

To qualify for a return, the product must meet the following conditions:

• Unused and in original, resalable condition
• All original packaging, seals, labels, and protective wrapping intact
• All accessories, cables, manuals, and warranty cards included
• No signs of installation, connection, or use
• Serial numbers and barcodes must be legible and unaltered

We reserve the right to refuse a return if the goods do not meet these conditions. Items that show evidence of installation, tampering, or damage caused by the customer are not eligible for return.

The Step-by-Step Returns Process

If you wish to return an eligible product, follow these steps:

1. Contact us by email at sales@solarpanelenergy.co.za or phone +27 81 841 7188 within 7 days of delivery to request a return
2. Provide your order number, invoice, and reason for return
3. We will inspect your request and confirm eligibility within 2 working days
4. Once approved, arrange return delivery to our Vanderbijlpark warehouse at 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, or to one of our collection points in Midrand, Cape Town, Durban, Bloemfontein, Port Elizabeth, or Nelspruit
5. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrectly supplied
6. We will inspect the returned goods upon receipt to verify condition

Please ensure the product is securely packaged for return transport to prevent damage in transit. We recommend using a tracked courier service and retaining proof of dispatch.

How and When Refunds Are Paid

Once your return has been received and inspected, we will notify you by email of the outcome. If your return is approved, a refund will be processed as follows:

• A 15% restocking fee will be deducted from the refund amount
• The balance will be refunded to your original payment method (EFT, card, or PayFast account)
• Refunds are processed within 7 working days of approval
• Depending on your bank or payment provider, it may take an additional 3 to 5 working days for the funds to reflect in your account

Delivery charges are non-refundable unless we supplied the wrong product or the item was faulty on arrival.

Faulty or Defective Goods

Under the Consumer Protection Act, you have the right to return goods that are defective, unsafe, or do not match the description provided at the time of sale. If you receive a faulty product:

• Contact us immediately at sales@solarpanelenergy.co.za
• Provide photographs, a description of the fault, and your invoice
• We will assess the issue and, where applicable, arrange collection at no cost to you
• You may be entitled to a repair, replacement, or full refund, depending on the nature of the defect
• No restocking fee applies to faulty goods

For manufacturing defects discovered after the 7-day return window, please refer to our Warranty Policy for warranty claims on inverters, batteries, and solar panels.

Exclusions

The following items and circumstances are excluded from our returns policy:

• Custom-designed or specially ordered solar systems and components
• Products that have been installed, connected, or used
• Goods damaged due to incorrect installation, misuse, or negligence
• Items returned without prior authorisation
• Products with missing or damaged serial numbers

Contact Us for Returns

If you have any questions about returning a product or need assistance with a return request, please get in touch:

• Email: sales@solarpanelenergy.co.za
• Phone: +27 81 841 7188
• WhatsApp: +27 74 305 2967
• Address: 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa

Our trading hours are Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 12:00. We are closed on Sundays and public holidays.

For general enquiries, delivery information, or product support, visit our Contact Us page or view our Shipping Policy and Terms and Conditions.

Legal Note

This Refund and Returns Policy is intended as a starting template and should be reviewed by a legal professional before publishing. Solar Panel Energy (Pty) Ltd, registration number 2019/066312/07, VAT number 4600287983, reserves the right to amend this policy at any time. The most current version will always be available on our website.

Last updated: 14 July 2026