POPIA Privacy Notice

Solar Panel Energy (registration number 2019/066312/07) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This notice explains how we collect, use, store and safeguard your data when you request a quote, place an order, or interact with our services.

Please note: This is a starting template and should be reviewed by a legal professional before publishing.

Responsible Party and Information Officer

Solar Panel Energy is the responsible party for the personal information we process. Our appointed Information Officer is:

• Name: Eileen Oosthuizen
• Email: sales@solarpanelenergy.co.za
• Phone: +27 81 841 7188
• Physical address: 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa

What Personal Information We Collect

We collect only the personal information necessary to provide quotes, process orders, arrange delivery and installation, and honour warranty claims. This may include:

• Full name and contact details (phone number, email address, physical and postal address)
• Payment and billing information
• Property details and electrical specifications for system sizing and site visits
• Purchase history, product serial numbers and warranty records
• Communication records (emails, WhatsApp messages, phone calls) related to your enquiry or order

Purpose and Lawful Basis for Processing

We process your personal information for the following purposes, relying on consent, contractual necessity, and our legitimate business interests:

• To provide accurate quotes and system sizing for hybrid inverters, lithium batteries, solar panels and complete solar systems
• To process and fulfil your order, including payment, delivery and installation
• To arrange site visits and installations across the Vaal Triangle and Gauteng
• To manage warranty claims and provide after-sales support
• To communicate updates about your order, delivery status and service appointments
• To comply with legal and regulatory obligations, including the Consumer Protection Act and tax legislation
• To improve our products, services and customer experience

Who We Share Your Information With

We do not sell, rent or trade your personal information to third parties. We may share your data with trusted service providers only when necessary to fulfil our obligations to you:

• Courier companies (The Courier Guy) for delivery and logistics
• Installation contractors and technicians who perform on-site work
• Payment processors and financial institutions to complete transactions
• Suppliers and manufacturers for warranty claims and product support
• Legal and regulatory authorities when required by law

All third parties are required to handle your information securely and in compliance with POPIA.

How We Secure Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• Secure storage of physical and electronic records
• Access controls and password protection
• Regular review of our security practices
• Training staff on data protection obligations

While we take reasonable steps to safeguard your data, no system is completely secure. We encourage you to protect your own information by using strong passwords and keeping login credentials confidential.

Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Object to the processing of your information for direct marketing purposes
• Withdraw consent where processing is based on your consent
• Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact our Information Officer at sales@solarpanelenergy.co.za.

How to Lodge a Query or Complaint

If you have any questions, concerns or complaints about how we handle your personal information, please contact us:

• Email: sales@solarpanelenergy.co.za
• Phone: +27 81 841 7188
• Address: 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa

We acknowledge receipt of complaints within 2 working days and aim to resolve the matter within 7 working days. If you are not satisfied with our response, you may refer your complaint to the Information Regulator:

• Information Regulator (South Africa)
• Email: enquiries@inforegulator.org.za
• Website: www.inforegulator.org.za

Access to Our PAIA Manual

Our Promotion of Access to Information Act (PAIA) manual is available on request. Please contact sales@solarpanelenergy.co.za to request a copy.

Changes to This Notice

We may update this POPIA Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with a revised date. We encourage you to review this page periodically.

For more information about how we handle your data, please read our Privacy Policy and Terms and Conditions. If you have questions about our products or services, visit our Contact Us page or call +27 81 841 7188 to speak with our team.

Last updated: 14 July 2026