Bulk buy solar panels, inverters, and batteries at wholesale pallet prices and cut your overall solar project cost against rising Eskom tariffs. Each pallet ships fast from Solar Panel Energy’s nationwide warehouses, with collection available in Johannesburg, Gauteng. Additionally, this bulk buy option suits installers, developers, and businesses across South Africa needing volume stock at competitive rates.

Privacy Policy

Solar Panel Energy (registration number 2019/066312/07) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what personal data we collect, how we use it, and your rights under South African law.

Please note: This Privacy Policy is a starting template and should be reviewed by a legal professional before publishing.

What Personal Information We Collect

We collect personal information that you provide to us when you:

  • Request a quote, consultation, or site visit
  • Place an order for solar panels, inverters, lithium batteries, or installation services
  • Contact us by phone, email, or WhatsApp
  • Subscribe to our newsletter or marketing communications
  • Submit a warranty claim or service request
  • Visit our website and interact with our online forms

The types of personal information we may collect include your name, contact details (phone number, email address, physical address), company name (if applicable), system requirements, property details for site visits, payment information, and correspondence history.

How We Use Your Personal Information

Solar Panel Energy uses your personal information for the following purposes:

  • Processing quotes, orders, and delivering solar equipment nationwide via The Courier Guy
  • Scheduling and conducting site visits and installations across the Vaal Triangle and Gauteng, including Pretoria, Johannesburg, Alberton, Vanderbijlpark, Sasolburg, Vereeniging, and Meyerton
  • Providing system sizing, load calculations, and technical support for hybrid, off-grid, and grid-tied solar systems
  • Managing warranty claims and after-sales service for Deye, Luxpower, Dyness, and other trusted brands we stock
  • Sending order confirmations, delivery updates, and service notifications
  • Responding to enquiries submitted to sales@solarpanelenergy.co.za
  • Improving our products, services, and customer experience
  • Complying with legal and regulatory obligations

We collect only the personal information necessary to fulfil these purposes. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our website.

You can control or disable cookies through your browser settings. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

Sharing Your Information with Third Parties

We may share your personal information with trusted third parties who help us deliver our services, including:

  • Courier and logistics providers (The Courier Guy) for nationwide delivery
  • Payment processors (PayFast) for secure online transactions
  • Installation contractors and technicians for on-site work
  • Manufacturers and suppliers for warranty claims and product support
  • Professional advisors (accountants, lawyers) when required
  • Regulatory authorities and law enforcement when legally obligated

All third parties are required to protect your personal information and use it only for the purposes we specify. We do not authorise them to use your information for their own marketing purposes.

How Long We Keep Your Information

Solar Panel Energy retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Typically, we retain customer records for the duration of the warranty period (ranging from 1 to 10 years depending on the product) plus an additional period as required by South African tax and business legislation. After this period, we securely delete or anonymise your personal information.

Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information for direct marketing purposes
  • Withdraw consent where processing is based on your consent
  • Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Information Officer, Eileen Oosthuizen, at sales@solarpanelenergy.co.za or call +27 81 841 7188.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Complaints and Queries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

  • Email: sales@solarpanelenergy.co.za
  • Phone: +27 81 841 7188
  • Address: 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa

We acknowledge receipt of complaints within 2 working days and aim to resolve the matter within 7 working days. If you are not satisfied with our response, you may refer your complaint to the Information Regulator at enquiries@inforegulator.org.za or visit www.justice.gov.za/inforeg.

Changes to This Privacy Policy

Solar Panel Energy may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on our website with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

For more information about our services, products, or to request a free quote for solar panels, hybrid inverters, or lithium batteries, please visit our Contact Us page or explore our FAQ for answers to common questions.

Last updated: 14 July 2026

Secure Payments

We accept secure EFT and Visa card payments for your convenience.

Warehouse Collections

Warehouse collection at selected locations in South Africa, example: Cape Town and Durban

Our certified solar team is ready to guide you, 7 days a week.

Exclusive Deals

Save with bundle discounts on inverters, batteries, and solar panels.