Warranty Policy

Solar Panel Energy (Pty) Ltd (registration number 2019/066312/07) supplies and installs solar inverters, lithium batteries, solar panels, and related equipment across South Africa. This warranty policy explains the coverage provided on products and installations purchased from Solar Panel Energy. We stock trusted brands including Deye, Luxpower, Dyness, Gotion, Hinaess Powergem, JA Solar, Jinko Solar, Longi, CNBM, Esener, SRNE, Kelon, Pylontech, and Shoto.

Legal note: This warranty policy is a starting template and should be reviewed by a qualified legal professional before publication to ensure full compliance with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and other applicable South African legislation.

Warranty Coverage by Product Type

Warranty periods depend on the product category and brand. All warranty details are confirmed on each product page and with your quote. The following warranty periods apply to products supplied by Solar Panel Energy:

• Inverters: 1 to 5 years manufacturer warranty
• Lithium batteries: 5 to 10 years manufacturer warranty
• Solar panels: 10 to 12 years manufacturer warranty
• Solar air conditioners: 1 to 2 years manufacturer warranty
• Workmanship (installations): 12 months from date of completion

We are an authorised supplier of Deye and Luxpower. Each brand sets its own warranty terms, which we will confirm with your quote. Warranty depends on the product and brand, ranging from 1 to 10 years. Full warranty details are confirmed on each product page or with your quote.

What the Warranty Covers

Our product warranties cover manufacturing defects and faulty parts that arise under normal use during the warranty period. If a product fails due to a manufacturing defect, we will repair or replace it in accordance with the manufacturer's warranty terms and the Consumer Protection Act.

Our installations include a 12-month workmanship warranty, confirmed with your quote. This covers defects in installation work carried out by Solar Panel Energy across the Vaal Triangle and Gauteng, including Pretoria, Johannesburg, Alberton, Vanderbijlpark, Sasolburg, Vereeniging, and Meyerton, as well as off-grid installations for farms. Workmanship warranty covers issues arising from incorrect wiring, faulty connections, or poor workmanship during system design and installation.

What the Warranty Does Not Cover

The following are excluded from warranty coverage:

• Incorrect installation by third parties not authorised by Solar Panel Energy
• Lightning or surge damage
• Water damage or exposure to moisture beyond product specifications
• Physical damage, impact, or abuse
• Unauthorised repairs or modifications
• Normal wear and tear
• Damage caused by operating the product outside its rated specifications
• Products purchased from unauthorised resellers
• Failure to follow manufacturer installation and maintenance guidelines

We strongly recommend surge protection and proper earthing for all solar installations to minimise the risk of lightning and surge damage.

How to Make a Warranty Claim

If you believe your product is faulty or your installation has a workmanship issue, follow these steps:

1. Contact us: Email sales@solarpanelenergy.co.za or call +27 81 841 7188 with details of the issue. You can also WhatsApp us on +27 74 305 2967.
2. Provide proof of purchase: You must supply your original invoice and proof of purchase. Serial number needed for battery and inverter claims.
3. Assessment: We will assess the claim and may request photographs, videos, or a site visit to inspect the product or installation.
4. Resolution: If the claim is valid, we will repair or replace the faulty product or correct the workmanship issue in line with the manufacturer's warranty terms or our workmanship warranty.
5. Timeframe: We acknowledge receipt of complaints within 2 working days and aim to resolve the matter within 7 working days, depending on parts availability and manufacturer processes.

Warranty claims must be submitted within the applicable warranty period. Claims submitted after the warranty has expired will not be accepted unless covered by extended warranties purchased separately.

Consumer Rights Under the Consumer Protection Act

This warranty policy does not limit your rights under the Consumer Protection Act 68 of 2008. You are entitled to goods that are of acceptable quality, safe, durable, and fit for purpose. If a product fails to meet these standards, you may be entitled to a repair, replacement, or refund, even if the manufacturer's warranty has expired, provided the failure occurred within six months of purchase or within a reasonable period considering the nature of the goods.

For further information on your consumer rights, visit the National Consumer Commission at www.thencc.gov.za or contact the National Consumer Commission on 012 428 7000.

Returns Within 7 Days

If you wish to return a product that is not faulty, you may do so within 7 days of receipt, provided the product is unused and in its original packaging. A 15% restocking fee applies. Full details are available in our returns and refunds policy.

Contact Details for Warranty Claims

To lodge a warranty claim or ask questions about warranty coverage, contact us:

• Email: sales@solarpanelenergy.co.za
• Phone: +27 81 841 7188
• WhatsApp: +27 74 305 2967
• Address: 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa
• Trading hours: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00, Sunday and public holidays closed

Complaints can be submitted by email to sales@solarpanelenergy.co.za or by phone. We acknowledge receipt within 2 working days and aim to resolve the matter within 7 working days. For more information about our products and services, visit our FAQ page.

Last updated: 14 July 2026